Shipping Policy

SHIPPING

Most orders are shipped within 7-10 business days of the order being placed and payment being received.

If you need a package to be delivered to an address other than the billing address we can accommodate you but we may have to call you to verify payment and billing information.

It is very important that you verify all information is correct, especially the address. If the address provided during checkout is incorrect and the shipping service charges an address correction fee or if the package is returned, you will be billed for the additional charges. You agree to this by placing an order with us. Wrong information can be a incorrect zip code, city, street number, suffix (Dr., St., Rd., etc) or even a misspelled street name. Failure to provide suite, apartment, etc is also cause to be assessed an address correction charge. If a shipment is not delivered to the address you provided in the order, or refused, then upon return it will be treated as a return with shipping charges applied.

ORDER ERRORS

Our goal is to be error-free but we are human, and sometimes mistakes happen. If you believe an error on your order has occurred please contact us immediately at info@imperialterrain.com Upon determination we goofed we will send out the replacement product immediately at no cost to you.

INTERNATIONAL ORDERS

We reserve the right to correct shipping methods and costs for what is appropriate to your order and destination. Once an international order reaches the destination country, we can not be responsible for any issues with your customs agency. It is your responsibility to deal with your customs agency. We suggest shipping via Priority International or DHL, if you select First Class International we cannot assume responsibility for lost or undelivered packages. We cannot be responsible for any fees or taxes imposed by your customs agency. You agree to this by placing an order with us.

If you place an order and ask us to falsify the customs documentations with a lower value or content description we will ignore that request and process the order legally.

Support Phone Number: 512-710-5420

Support Email: info@imperialterrain.com